The restaurant industry is experiencing a digital revolution, and the restaurant ordering platform is central.
These platforms have transformed the way customers order food, offering them convenience and options at hand. Besides that, they make it easy for restaurant operation managers and staff to manage the daily tasks using their mobile phones.
Let’s dig into this growing trend, exploring statistics, reports, and key factors for success.
Restaurant Ordering Platform: The Market Growth
According to a 2023 report from Checkout.com, more than half (53%) of consumers in the MENA region bought food online in the last year, and 42% say they are buying food online more frequently in 2022 than in 2021.
About the domain of home delivery: A report from the Statista survey and data platform indicates that the online food delivery market in the United Arab Emirates is expected to reach US$2.18 billion by the end of 2022, with a compound annual growth (CAGR) of 6.33%.
Another study reported that “Saudi Arabia in the lead”. as the analysis by DFD News revealed that Saudi Arabia had the highest growth rate of food delivery revenues in 2019-2020, positioning itself as the leader in the MENA region, followed by the United Arab Emirates, Bahrain, Kuwait, and Qatar.
These statistics highlight the growing appetite for convenience and convenience offered by restaurant ordering platforms in the region.
Beyond the platform: What is a restaurant order management system?
At the core of any successful online ordering platform is a strong restaurant order management system. This software acts as the nerve center, allowing restaurants to manage orders online without problems.
The Benefits of implementing restaurant management system
Increased efficiency: A 2024 report from Lightspeed found that customers who order online visit the restaurant 67% more frequently, which highlights the potential to increase customer loyalty and repeat sales through efficient order management, and strong loyalty program.
Optimization of operations: A 2022 AppMySite report states that 60% of operators claim that delivering delivery services has generated incremental sales.
Automation Advantage: Restaurant management platforms automates mundane tasks like order processing, table management, and inventory tracking.
This frees up valuable staff time for 30% more interaction with customers, according to a 2023 Xero report . Additionally, automated workflows minimize human error, leading to 20% fewer order mistakes, as reported by a 2022 Toast Tab case study
Cost-Saving Strategies: Restaurant management systems offers powerful inventory management tools that track ingredient usage, predict future needs, and help prevent spoilage.
This translates to 15% lower food cost for restaurants using such systems, according to a 2023 Lightspeed report. Furthermore, the system’s data analysis capabilities aid in identifying purchasing trends and negotiating better deals with suppliers, leading to additional cost savings.
Informed Decisions, Improved Results: the restaurant ordering system equips you with valuable data and analytics, empowering you to make informed decisions about your business.
Track sales trends, analyze customer behavior, and identify best-performing menu items.
Choosing the right platform: Key factors to consider in the Top Restaurant Ordering Platforms
With a lot of platforms available, choosing the right one for your restaurant requires careful consideration. Here are some key factors you should explore in addition to those mentioned above:
- Platform integrations: Look for platforms that offer seamless integration with your existing POS system, delivery services, and even marketing automation tools for a holistic approach.
- Mobile experience first: Make sure the platform offers a user-friendly experience for mobile users.
- Security and compliance: Data security and compliance are critical. Choose platforms that prioritize data security and ensure compliance with relevant regulations in your region.
Best Online Food Ordering System for Restaurants
It goes beyond simply being SAAS provider. It’s a reliable partner equipped to elevate your restaurant’s operations and enchant your customer experience. Here’s how:
Unmatched Support: Our dedicated team provides efficient technical support, ensuring a smooth implementation and ongoing assistance throughout your journey.
Seamless Integration: Effortlessly connect your restaurant app & website with existing POS systems, delivery companies, payment gateways, and even social media pixels, eliminating the need for multiple software solutions.
Ultimate Flexibility: Cater to all your customers’ needs with multiple ordering options including dine-in, takeaway, delivery, and even a virtual drive-thru. Manage multiple branches with ease and efficiency.
Effortless Management: Enjoy a user-friendly platform with a simplified dashboard, allowing you to manage daily tasks and monitor your business effortlessly.
Engaging Online Presence: Showcase your menu, edit items, and receive online orders directly through a user-friendly E-Menu accessible on your website and app.
Enhanced Customer Experience: Offer a QR Menu for dine-in customers, allowing them to scan, order, and pay without leaving their tables. This fosters convenience and satisfaction.
Proven Success: We boast over 900 satisfied customers, including well-known Saudi brands like Jan Burger and 3Bees. Trust Order to deliver results.
Order is an investment in your restaurant’s success. Contact us today to discover how we can help you take your food service operations to the next level and by a unique restaurant ordering platform.