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Top Features to Include in Your Saudi Restaurant’s Online Ordering System

Top Features to Include in Your Saudi Restaurant’s Online Ordering System

fulfill consumers’ demands is a necessity as 73% of the Saudi population is an internet user, according to the Talabatmenu study. So Saudi Arabians are comfortable with online transactions, making the online ordering system a natural fit.

Having an online ordering system is important, not all systems are efficient. So let’s dig into the importance of ordering systems besides the top features to ensure they help you boost your profits and ease the daily tasks.

 

What are the Benefits of Online Ordering?

Boost Your Sales

Users’ behavior changes due to the COVID-19 crisis; it makes them more comfortable with online purchases. So having an online ordering system prevents you from losing a wide range of possible customers.

 

Operational Efficiency

Having an online ordering system enables you to easily manage the orders from your mobile screen. Especially if you have to deal with more than one branch. So the system streamlines the ordering process to reduce errors and save time.

 

Enhance Customer Retention

The first step to enhance customers’ retention is to provide them with a friendly mobile app and website to order from. Besides having an ordering system that provides you with an efficient loyalty program to offer them special offers and discounts that encourage them to back to your restaurant. Additionally, the ordering system enables you to reduce errors and improve the customer experience.

 

Making the right decision

The ordering management system enables you to gather valuable customer data to be used in marketing improvement steps.

Key Features for User-Friendly Experience

The top 5 keys to make sure that your customers have a great experience with your ordering platform Are the following:

  1. UI & UX: make sure your mobile app has a clean and simple interface. Use simple descriptions and balance white spaces with other elements.

 

  1. Mobile friendly: ensure that your mobile app fits with all mobile generations. Make sure that all functions fit the Android & IOS, buttons work well and design sizes are perfect.

 

  1. Navigation: quick navigation isn’t a luxury, it’s a necessity. So ensure that all users can navigate easily in your restaurant mobile app.

 

  1. Order Tracking: that’s a good user-friendly experience. Allowing customers to track their orders is a valuable function that can help you attract more customers and keep your current ones.

 

  1. Search Functions: enable your customers to search for their favorite items. It makes them more confident with using your app.

 

Customization Options Importance

Enabling customers from customization of their orders can enrich the total experience. But how you can do that?

Menus Personalization

This means that you need to build your offering tailored menus based on customer preferences. Sure you can know those preferences by reviewing the monthly reports about the top-selling items, the add-on preferences, and the top sections your customers visit.

 

Flexible Ordering

Allow customers to customize their orders with specific instructions. A popular way to add this option is the “Note” cell.

 

Dietary Preferences

Old menus include the meal details. But nowadays one includes options for various dietary needs like vegan, gluten-free, and for dieters such the calories.

 

Upselling and Cross-Selling options

It’s preferred to Suggest additional items based on the customer’s order like deserts for the main plate and sauces for the same one; the first is called cross-selling and the second is upselling.

 

Security and Online Payment integrations

Before dealing with the SAAS provider make sure that your restaurant ordering system allows you to integrate with a satisfied online payment gateway. And make sure that it includes these features:

  • Data Encryption: Ensure that your customer data is protected.
  • PCI Compliance: Adhering to Payment Card Industry Data Security Standards.
  • Multiple Payment Options: Offering various payment methods (credit cards, digital wallets, etc.).
  • Fraud Prevention: Implementing measures to detect and prevent fraudulent activities.

 

Order as an Ordering System for the Saudi Restaurant

Knowing the top features you have to introduce to your customers, here are introductions about Order.

Order is a SAAS provider specialized in the Saudi Food Market. With over 900 satisfied customers, including well-known Saudi brands like Jan Burger and 3Bees.

 

It provides you with a management system with an ordering mobile app and website for your restaurant. Here are the top features you can get by subscribing with Order:

  • Streamline operations and boost efficiency.
  • Reduce costs and maximize profits.
  • Deliver an exceptional customer experience.
  • Grow your restaurant and achieve your goals.

Besides offers these services:

  • POS integration
  • Delivery management system
  • E-Menu
  • QR Menu
  • Virtual drive-thru
  • online payment
  • reports and insights
  • marketing tools
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